For British Airways, the current year, 2008, has been a touch year: the carrier has been named as the worst performer of all carriers in a survey conducted by the Association of European Airlines.
A new survey by many European airline companies collected information related to flight delays and lost baggage.
According to the survey, one in every thirty-six travellers on British Airways was found to be hanging on unsuccessfully at the baggage carousel: the number is the equivalent of 7 travellers losing a bag on a full Boeing 747 plane. One in forty travellers suffered loss of their luggage during the same period of the year 2007. bmi was the second worst carrier as regard to missing baggage with one in forty-five travelers suffering the loss.
A spokesman for British Airways said that the results are no bolt from the blue, as the two worst performers are also the largest airline companies at London Heathrow and as the passenger numbers go up the chances of lost luggage also increase-it is a truth.
Apart from this, many travellers have also reported problem s with British Airways' in-light service-so British Airways is losing on this ground also.
The spokesman for BA blamed a lack of entertainment and reading materials on a brand new audio and video system (available on demand) set i[ on 747s and said that things were getting better and they are hopeful that they will solve all problems very soon.
