Noted for alrming number of delays and poor customer service, Heathrow Airport drastically needs an impending action to solve these issues, claims a report. According to London First, a business organization representing the leading employers of the capital, per year Heathrow Airport must handle 5000 flights lesser than the present number. This move shall help ease the threat to the prosperity of the city. Suggesting an alternative move, the report has called for an expansion of the airport while maintaining the present number of flights.

The report further observes that since Heathrow is presently functioning to its 99% capacity, one single instance of flight delay leads to worrying delays across different flights. Notably, among 10 instances of Heathrow flight delays, not less than four are due to the fact that both the runways function very close to their maximum capacity. This condition leads to the fact that a simple security scare or a mild disturbance in weather can give way to a big havoc. If the airport can bring down its operations by cutting down the number of flights, it shall mean that the delays can be cut by 15% according to the claims of the group.

Baroness Jo Valentine, London First chief executive noted, "Heathrow has been turned from a silk purse to a sow's ear. For years, government, policy-makers and the regulator have failed to prioritise the interests of airport passengers. Quite simply, if business can't fly easily, reliably and comfortably from London, it will go elsewhere."